Refund policy

We strive to craft top-quality knives and deliver even better service, but we know sometimes a return or refund need happenin'. No worries - we've got a simple system in place to make sure you're taken care of properly.

Return Eligibility

  • You have 30 days from the date of receiving your item to request a return.
  • Items must be in new condition with all packaging.
  • Used or damaged items may not qualify for a full refund.

Return Process

  • To initiate a return, please contact our customer support team at info@hdmdknives.com. They will guide you through the return process and provide you with any necessary instructions.
  • Please note that items returned without prior authorization will not be accepted.

Return Shipping and Costs

  • Return shipping costs are the responsibility of the customer, unless the return is due to our error.
  • We recommend using a trackable shipping method and purchasing shipping insurance for your return. We cannot be held responsible for lost or damaged items during the return shipping process.

Refund Processing

  • Once we receive your returned item and confirm that it meets the return eligibility criteria, we will process your refund.
  • The refund will be issued to your original payment method. 
  • You can expect to see the refund reflected in your account within 10 business days. If you do not receive the refund after this period, we recommend contacting your bank to inquire about the status of the deposit.
  • If you have completed these steps and still have not received your refund, please reach out to us at at info@hdmdknives.com for further assistance. 

Non-Refundable Charges

Please be aware that shipping fees are non-refundable. 

Exchanges

We do not offer direct exchanges. The fastest way to ensure you get what you want is to follow the return process outlined above. Once your return is accepted, you can make a separate purchase for the new item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@hdmdknives.com immediately. We will assist you in resolving the issue by providing a replacement or issuing a refund, depending on the specific situation.

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